Aleisha Turner
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Free software for students and staff
November 27, 2015
Over the last twelve months Information Services has made a number of software applications freely available for our staff and students. We understand that it is critical for academic staff, researchers and students to be able to download and use specific applications on their personal devices. Below is an update of some of the licences we have recently …
Phishing – don’t get caught out
November 18, 2015
This morning the IT Service Desk was alerted to a Phishing email attack. I received one of these emails at 10:01 this morning and want to share some tips avoid becoming a victim of one of these campaigns because these attempts to extract information pose a serious risk to your email accounts and personal data. A Phishing campaign …
Students meet CIO Mary Visser
November 10, 2015
Student IT Support Tutors (SITS) recently met with the University’s Chief Information Officer Mary Visser to give feedback on how Information Services (IS) can improve the student IT experience. SITS tutors are students who assist their peers with IT help and support throughout the year. They receive specialist training from IS staff and are employed on a part-time basis. During the annual …
IT Service Desk Improvements mean fewer calls and better service
October 26, 2015
The UK IT Service Desk has taken a Systems Thinking approach to how they manage requests for help from staff and students. This has led to an increase in the number of issues that are resolved at the first point of contact and prevented the need for approximately 600 calls to Service Desk. IT …