April 20, 2020, by Chris Finch
Remote working device upkeep
During times of prolonged remote working, it is important University devices are maintained while on or off campus. Based upon feedback and reported issues by users, we have some advice for users with a Windows university managed device.
When a university device is not connected to the university network (wired or wireless), it is not controlled in the usual way as it would be when on campus. As such, in some cases devices won’t receive important Windows and security updates.
Because of this, it is essential that users with a university Windows device follow some key steps to ensure the device is kept up to date.
Please note, a Windows device is referred to as your physical PC (laptop / desktop) issued to you by the university.
Maintaining a University Windows Managed Device
We advise the following regular upkeep:
- restart your device that is on or off campus at least once a week
- connect to the university Virtual Private Network (VPN) and have it connected for a couple of hours once a week
- ensure your device has enough air flow so the fan is not blocked
- remember to save and back up all files to your OneDrive
Access to University File store
To access the file store drives Home (Z), Shared (S) and Research (R) on your University Windows managed device, you can via a web browser or by connecting to the VPN, please follow instructions found on Workspace.
Known issues with preventative and reactive actions
|Device||Service||Issue||Preventative action||Reactive action|
|A UoN desktop or laptop PC located on a University campus||Remote Desktop||
||Restart the on campus device periodically (weekly as a minimum)
Advice on how to restart a PC via Remote Desktop can be found on Workspace.
|A UoN desktop or laptop PC located at home or elsewhere off campus||Operating system / Office licensing / Sophos Anti-virus||
||Connect periodically to the UoN network (weekly as a minimum) via the VPN||
||Change the password on campus||
|At home: any device||VPN service||
||Add a second connection to the Fortinet client that connects via IPsec following information available via the user guide|
Please contact the IT Service Desk if you have any questions, or require any further support.
Notice of laptop and desktop PC repairs
Please also be aware that we have asked our PC supplier (SCC) to suspend visits to the University to repair Staff / PGR laptop or desktop PCs. This is due to the University building closures and limits on staff availability on site.
You can read more information on our Digital Network blog.