![Photo of Keyboard](https://blogs.nottingham.ac.uk/itnetwork/files/2020/07/ServiceDesk-keyboard.jpg)
July 7, 2020, by Chris Finch
Update to our IT Service Desk availability
Our IT Service Desk team has been working hard throughout a relentless couple of months to support all users during this period of adjustment, and this has included providing support via telephone as well as self-service and email.
To support their wellbeing during this time of extended remote working and enhance the co-ordination of the team’s activities, a daily, all team catch-up has been scheduled to take place between 10.00 and 10.15am. As such, there will be no one to take calls on 0115 95 16677 with the exception of option 4 (remote access) which is staffed by Campus IT support teams.
The demand for IT support has returned to pre-lockdown levels and Jon Cox, Service Desk Manager, says “I am tremendously proud of how the team has adapted and continued to provide a high quality of support to our users from their homes during this difficult time.”
![IT Service Desk team 2020](https://blogs.nottingham.ac.uk/itnetwork/files/2020/07/IT-Service-Desk-Team-2020-300x200.jpg)
IT Service Desk team 2020
We hope that all users appreciate the importance of introducing this as we work hard to maintain a frontline telephone support service in the current circumstances.
Our IT Service Desk team is available Monday to Friday 8am – 6pm, and at all other times, an out-of-hours telephone service is provided by Northumbria University via 0115 95 16677.
Thank you for your support.
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