// Latest Posts

Notice of laptop and desktop PC repairs

We would like to make you aware that we have asked our PC supplier (SCC) to suspend visits to the University to repair Staff / PGR laptop or desktop PCs. This is due to the University building closures and limits on staff availability on site. Please take care of your devices during this time of …

Remote working device upkeep

During times of prolonged remote working, it is important University devices are maintained while on or off campus. Based upon feedback and reported issues by users, we have some advice for users with a Windows university managed device. When a university device is not connected to the university network (wired or wireless), it is not …

Scan to OneDrive coming soon *update*

As part of the ongoing updates to the University Print Service, we are pleased to announce a new app “Scan UoN to OneDrive” is coming soon (from Monday 17 February) to printers around the University. The new scan app will start to replace the current Workflow Scanning (Scan to Home) app which scans to users …

Freshers IT Survey – Competition Winner

Thank you to all students who participated in our survey Congratulations to Khalid Moyo from the Chemical and Environmental Engineering who won the Fresher’s IT Survey Prize. A record breaking 1747 students responded to the Freshers’ survey in 2019; 647 more than in 2018. All students who completed the survey were entered into a prize draw …

Printer upgrades between February and May

Printer replacements starting February 2020 As part of the University print service refresh project, we are starting the second phase of replacing 238 printers with new faster devices. The first phase of the rollout took place during November 2019 and replaced 72 printers. The second phase will take place between February and May 2020, replacing …

New Engage interface in large lecture theatres

During the summer of 2019, Echo360 made some changes to the Engage lecture recording service with the introduction of a new user interface called Universal Capture. This user interface has now been installed in the large lecture theatres. We have communicated directly with those who are scheduled to be teaching during Semester 2 in one …

New IT customer service platform coming soon

Last year a project was started to replace the current customer service platform (currently Hornbill Supportworks). The project has purchased a new Ivanti Service Management system which includes Change Management and Configuration Management Database (CMDB) features.   This exciting and transformational project will also see changes to the way in which we offer and manage support for IT services at the University by offering a new and more …

Upgrading to macOS Catalina

Apple computer users may be aware that a new version of macOS (10.15 Catalina) was released a last year. The update introduces changes that affect the use of some key University software due to compatibility with the new system. macOS Catalina has now been available for a number of months. There are now less compatibility …

UoN Print Service updates

Last year, Information Services announced a refresh to the University of Nottingham print service with the overarching aim of providing a leaner and more sustainable service. As part of our new contract with Xerox, we have upgraded the underlying print service infrastructure, introduced a new print credits website (MyPrint) and simplified the print queues. Whilst …

Printer upgrades coming soon

Printer replacements starting November 2019 As part of the University print service refresh project, we are now starting the process of replacing 238 printers with new faster devices. The first phase of the rollout will take place during November and 72 printers will be replaced. What is changing? – The new devices are faster (55 …