// Latest Posts

New IT customer service platform coming soon

Last year a project was started to replace the current customer service platform (currently Hornbill Supportworks). The project has purchased a new Ivanti Service Management system which includes Change Management and Configuration Management Database (CMDB) features.   This exciting and transformational project will also see changes to the way in which we offer and manage support for IT services at the University by offering a new and more …

Upgrading to macOS Catalina

Apple computer users may be aware that a new version of macOS (10.15 Catalina) was released a last year. The update introduces changes that affect the use of some key University software due to compatibility with the new system. macOS Catalina has now been available for a number of months. There are now less compatibility …

UoN Print Service updates

Last year, Information Services announced a refresh to the University of Nottingham print service with the overarching aim of providing a leaner and more sustainable service. As part of our new contract with Xerox, we have upgraded the underlying print service infrastructure, introduced a new print credits website (MyPrint) and simplified the print queues. Whilst …

Printer upgrades coming soon

Printer replacements starting November 2019 As part of the University print service refresh project, we are now starting the process of replacing 238 printers with new faster devices. The first phase of the rollout will take place during November and 72 printers will be replaced. What is changing? – The new devices are faster (55 …

UoN Print Service disruption *update*

As part of the University print service refresh project, there will be some upcoming disruption as we upgrade the infrastructure to support the refreshed service. From week starting 9th September we will be changing the print queues, simplifying names and upgrading the print service websites. What is changing? We will be upgrading the Print Credits …

Engagement events to support ‘Getting in Shape’

As part of the ‘Getting in Shape – Investing in our Future’ programme, this Autumn, Information Services and Estates will jointly be holding a series of engagement events across University of Nottingham locations. Open to all professional services and academic staff, these short, interactive sessions, hosted by David Hill (Chief Digital Officer) in collaboration with …

Changes to University Print Service

In recent news, it was announced that a contract has been signed with Xerox for a further three years. The new contract expects to make substantial savings for the University and will deliver a number of benefits to the existing print service: Replace 238 printers with new, faster devices Replace ‘Scan to Home’ with ‘Scan …

New Remote Desktop Gateway

Earlier this year, Information Services announced introducing Multi-Factor Authentication (MFA) on the remote access services, specifically: Virtual Private Network (VPN) Remote Desktop Gateway (RDG) Citrix Virtual Desktop The new VPN service went live successfully earlier this year and we are now ready to introduce the new Remote Desktop service, gateway.nottingham.ac.uk. Action required We will soon …

Quality Azureance presentation No.2

A highly anticipated presentation by an industry leader in DevOps and Microsoft Gold Partner Richard Fennell, Chief Technology Officer at Black Marble Ltd is filling the diaries at the University of Nottingham. Quality Azureance No.2 – Tuesday, 23 July 2019 – Lecture Hall A03, Teaching and Learning Building, University Park. Improving your System Resilience with …

Understanding Delve with David Valentine-Hagart

In the same way that the tea is probably the most important aspect of the great British institution known as ‘a cup of tea’, the containers in which we choose to hold our information are mostly secondary – it’s information, or tea in this analogy, that ultimately matters most.   If we consider how our organisational systems hold …