Update to our IT Service Desk availability

Our IT Service Desk team has been working hard throughout a relentless couple of months to support all users during this period of adjustment, and this has included providing support via telephone as well as self-service and email. To support their wellbeing during this time of extended remote working and enhance the co-ordination of the …

New app developed to speed up IT service calls

    This month Information Services have launched a new app for University PCs and laptops that quickly identifies key information about a device when the user is seeking support. Once launched, the app immediately displays core information about a device, permitting more time for IS┬áto sort the problem rather than asking questions! How to …

IT Service Desk Improvements mean fewer calls and better service

  The UK IT Service Desk has taken a Systems Thinking approach to how they manage requests for help from staff and students. This has led to an increase in the number of issues that are resolved at the first point of contact and prevented the need for approximately 600 calls to Service Desk. IT …