New Engage (Echo360) transcript service
September 29, 2020
In response to the significant increase in online teaching, Libraries and Information Services have recently negotiated a new deal with Echo360 meaning that we now have increased capacity on the Engage service. We now have in place: – Additional capacity for general use which should avoid unexpected finance implications for over usage during the 20/21 …
Notice of laptop and desktop PC repairs
April 30, 2020
We would like to make you aware that we have asked our PC supplier (SCC) to suspend visits to the University to repair Staff / PGR laptop or desktop PCs. This is due to the University building closures and limits on staff availability on site. Please take care of your devices during this time of …
Remote working device upkeep
April 20, 2020
During times of prolonged remote working, it is important University devices are maintained while on or off campus. Based upon feedback and reported issues by users, we have some advice for users with a Windows university managed device. When a university device is not connected to the university network (wired or wireless), it is not …
Scan to OneDrive coming soon *update*
January 31, 2020
As part of the ongoing updates to the University Print Service, we are pleased to announce a new app “Scan UoN to OneDrive” is coming soon (from Monday 17 February) to printers around the University. The new scan app will start to replace the current Workflow Scanning (Scan to Home) app which scans to users …
Freshers IT Survey – Competition Winner
January 28, 2020
Thank you to all students who participated in our survey Congratulations to Khalid Moyo from the Chemical and Environmental Engineering who won the Fresher’s IT Survey Prize. A record breaking 1747 students responded to the Freshers’ survey in 2019; 647 more than in 2018. All students who completed the survey were entered into a prize draw …
Printer upgrades between February and May
January 27, 2020
Printer replacements starting February 2020 As part of the University print service refresh project, we are starting the second phase of replacing 238 printers with new faster devices. The first phase of the rollout took place during November 2019 and replaced 72 printers. The second phase will take place between February and May 2020, replacing …
New Engage interface in large lecture theatres
January 14, 2020
During the summer of 2019, Echo360 made some changes to the Engage lecture recording service with the introduction of a new user interface called Universal Capture. This user interface has now been installed in the large lecture theatres. We have communicated directly with those who are scheduled to be teaching during Semester 2 in one …
New IT customer service platform coming soon
January 10, 2020
Last year a project was started to replace the current customer service platform (currently Hornbill Supportworks). The project has purchased a new Ivanti Service Management system which includes Change Management and Configuration Management Database (CMDB) features. This exciting and transformational project will also see changes to the way in which we offer and manage support for IT services at the University by offering a new and more …
UoN Print Service updates
January 2, 2020
Last year, Information Services announced a refresh to the University of Nottingham print service with the overarching aim of providing a leaner and more sustainable service. As part of our new contract with Xerox, we have upgraded the underlying print service infrastructure, introduced a new print credits website (MyPrint) and simplified the print queues. Whilst …
Printer upgrades coming soon
November 1, 2019
Printer replacements starting November 2019 As part of the University print service refresh project, we are now starting the process of replacing 238 printers with new faster devices. The first phase of the rollout will take place during November and 72 printers will be replaced. What is changing? – The new devices are faster (55 …