IT Service Desk Improvements mean fewer calls and better service
October 26, 2015
The UK IT Service Desk has taken a Systems Thinking approach to how they manage requests for help from staff and students. This has led to an increase in the number of issues that are resolved at the first point of contact and prevented the need for approximately 600 calls to Service Desk. IT …
Don’t Cry Over Spilt Coffee – Visit the Smart Bar Instead
October 15, 2015
We’ve all been there. One minute you’re working away on your dissertation and the next, your laptop is swimming in sugary, caffeinated liquid. The thought of how to get your now sticky laptop working again, and more importantly, how to rescue your precious university work from the gooey mess sends you into full panic mode. This is …
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