Information Services Repairs 1700 laptops in 2015
January 15, 2016
During 2015, Information Services helped repair almost 1700 broken devices at our Laptop Loan and Repair centre. The service is located in room A15b, Pope Building, University Park. Open from 9.00 on weekdays, it offers a comprehensive diagnosis and repair service (non-warranty) for a wide range of personal devices, including laptops, mobile phones, tablets and PCs. As …
Goodbye to UoN Secure Wi-Fi and Hello eduroam at King’s Meadow
December 15, 2015
On Monday 14 December, staff based at King’s Meadow Campus (KMC) officially said goodbye to the UoN Secure Wi-Fi network in favour of adopting eduroam as the sole Wi-Fi network on site. While KMC houses staff in professional services, it is also the home of the Project Transform development team and hosts students during exam periods. “eudroam has …
Students help design IT Services website
November 30, 2015
Student IT Support (SITS) tutors took part in a focus group with staff from Information Services to help us understand how students approach using the University’s IT webpages. Staff from the IS Engagement and Communications team are redesigning the current University IT website with a particular focus on providing the information students need in an easy to …
Flexible learning in the Ada Lovelace Lab
A thank you event was held earlier this month in the new Ada Lovelace Computer Science Lab to recognise the joint efforts of staff from IS and the School of Computer Science who collaborated on the Flexible Desktop project. Host Professor Jon Garibaldi led the evening which was attended by the Information Services Flexible Desktop …
Students meet CIO Mary Visser
November 10, 2015
Student IT Support Tutors (SITS) recently met with the University’s Chief Information Officer Mary Visser to give feedback on how Information Services (IS) can improve the student IT experience. SITS tutors are students who assist their peers with IT help and support throughout the year. They receive specialist training from IS staff and are employed on a part-time basis. During the annual …
IT Service Desk Improvements mean fewer calls and better service
October 26, 2015
The UK IT Service Desk has taken a Systems Thinking approach to how they manage requests for help from staff and students. This has led to an increase in the number of issues that are resolved at the first point of contact and prevented the need for approximately 600 calls to Service Desk. IT …