New IT customer service platform coming soon
January 10, 2020
Last year a project was started to replace the current customer service platform (currently Hornbill Supportworks). The project has purchased a new Ivanti Service Management system which includes Change Management and Configuration Management Database (CMDB) features. This exciting and transformational project will also see changes to the way in which we offer and manage support for IT services at the University by offering a new and more …
Upgrading to macOS Catalina
January 6, 2020
Apple computer users may be aware that a new version of macOS (10.15 Catalina) was released a last year. The update introduces changes that affect the use of some key University software due to compatibility with the new system. macOS Catalina has now been available for a number of months. There are now less compatibility …
UoN Print Service updates
January 2, 2020
Last year, Information Services announced a refresh to the University of Nottingham print service with the overarching aim of providing a leaner and more sustainable service. As part of our new contract with Xerox, we have upgraded the underlying print service infrastructure, introduced a new print credits website (MyPrint) and simplified the print queues. Whilst …
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