September 4, 2019, by Chris Finch

UoN Print Service disruption *update*

As part of the University print service refresh project, there will be some upcoming disruption as we upgrade the infrastructure to support the refreshed service. From week starting 9th September we will be changing the print queues, simplifying names and upgrading the print service websites.

What is changing?

  • We will be upgrading the Print Credits and Print Pin websites to a new service – there will be some downtime while this takes place.
  • We will be installing new print queues to all University Windows desktops and laptops. Four print queues will remain – ‘Mono’, ‘Colour’, ‘Booklet’ and ‘Draft’. The name of the queues will change, for example ‘mono on uiwapeps05’ will become ‘Mono on UoNPrint’.
  • Non-Windows and users of desktop phasers users will need to update their print settings, guidance is available via Workspace.
  • Some printers in staff areas will have an updated ‘Scan to Email’ option and ‘Workflow scanning’, this will match the experience found on printers in student areas.
  • Fax option is being removed from service.

How does this affect users?

For the changes to take place, we need to transfer printers from the old queues to the new print queues. Disruption is expected to take up to ten days, between Thursday 12th and Wednesday 25th September (note: work may be completed sooner, by end of Friday 20th September). Printers will be transferred by building location each day. A full schedule can be viewed at the end of this communication.

Taught students and users of mobile print
Mobile print will have limited availability until all printers are transferred to the new service. Printers in student areas will be transferred during the first few days of transition.

Staff, Postgraduate Researcher and Associates
From Thursday 12th September, if you use a University Windows desktop, laptop or surface, please restart your device or log out and back in for the new print queues to load. Note, all old queues will remain until all printers have been transferred.

Action: During the period of disruption it is advised that all users send documents to both the old and new queues to ensure documents are printed. There will also be limited availability of the mobile print service while printers are transferred.

Guides for updating printer settings on a non-Windows device or printing to a direct printer queue (i.e. desktop phaser) will be available soon.

Transition schedule

Update: Xerox are ahead of schedule and likely to complete work by end of Friday 20th September. Link to full spreadsheet (see below) has been updated with progress.

Dates (September) Printers in buildings
Thursday 12th Mainly printers in student areas:

Business School South, Djanogly LRC, The Exchange Building, Dearing Building, Advanced Manufacturing Building, Amenities Building, Newark Hall, Southwell Hall, Melton Hall, Business School North, Computer Science Building, King’s Meadow Campus, Clinical Sciences Building, QMC Medical School, Derby Medical School/Education Centre, James Cameron-Gifford Library, Gateway Building, Veterinary School, The Barn, Physics Building, Hallward Library, Teaching and Learning, George Green Library, ITRC

Friday 13th Mainly printers in student areas:

Advanced Manufacturing Building, Aerospace Technology Centre, BioEnergy Building, Boots Science Building, Broadgate, Built Environment, Business School North, Admin Building, Amenities Building, Teaching and Learning, Sir Clive Granger Building, Portland Building, Pope Building, Coates Building, Law & Social Sciences Building, Trent Building, Lenton Grove, Humanities Building, Mathematical Sciences Building, Music, Paton House, Life Sciences Building, Willoughby Hall, Hugh Stuart Hall, Cripps Hall, Lenton & Wortley Hall, Lincoln Hall, Sherwood Hall, Rutland Hall, Derby Hall, Nightingale Hall, Ancaster Hall, Cavendish Hall, Florence Boot Hall, Pharmacy Building, L2 Engineering, George Green Library, Psychology Building

Monday 16th Business School North, Business School South, Central Stores, Centre for Biomolecular Sciences, Chemistry Building, Cherry Tree Lodge, Clinical Oncology, Clinical Sciences Building, Coates Building, Computer Science Building, Cripps Building North
Tuesday 17th Cripps Computing Centre, Cripps Health Centre, Dairy Centre, David Wilson House, Day Nursery, Dearing Building, Energy Technology Building, ESLC, Farm Office, Food Sciences Building, Gatehouse Lodge, Gateway Building, George Green Library, Geospatial Building, GSK Carbon Neutral Labs, Hallward Library, Hemsley Building, Highfield House, Humanities Building, Cripps Hall, Djanogly LRC, Fitness Centre, Florence Boot Hall, Haematology Building, Histopathology, Hugh Stuart Hall
Wednesday 18th Humanities Building, Ingenuity Building, Institute of Hearing Research, Institute of Mental Health, ITRC, Jubilee Conference Centre, King’s Meadow Campus, L2 Engineering, L3 Engineering, L4 Engineering, Lakeside Arts Centre, Lakeside Pavillion, Law & Social Sciences Building, James Cameron-Gifford Library
Thursday 19th Law & Social Sciences Building, Lenton Fields, Lenton Firs, Lenton Grove, Lenton Hurst, Life Sciences Building, Madison Court, Manufacturing Labs, Mark Group House, Nottingham City Hospital (Maternity Building, Main Building), Lenton & Wortley Hall, Lincoln Hall, Sutton Bonington (Main Building)
Friday 20th Mathematical Sciences Building, Derby Medical School/Education Centre, Music (Recital Hall), NTEC, Paton House, Pharmacy Building, Physics Building, Plant Sciences Building, Pope Building, Portland Building, Nanotechnology Centre, North Laboratory
Monday 21st Psychology Building, QMC East Block, QMC Medical School, QMC South Block
Tuesday 22nd QMC South Block, QMC West Block, Ropewalk House, Safety Office, Si Yuan Centre, Sir Clive Granger Building, Sir Colin Campbell Building, Sir Peter Mansfield Building, South Laboratory, Sports Centre, Surface Sciences Lab, Teaching and Learning, The Barn, The Cottage, The Elms Annex, The Exchange Building, The Graduate Centre, The Hounsfield Facility, The Limes, The Orchards, The RAD Building, Rutland Hall, Sherwood Hall, Starbucks, Sustainable Research Building, The Atrium, The Firs
Wednesday 23rd Tower Building, Trent Building, Unit 4, Vet Licencing Authority, Veterinary School, Wolfson Building, Yang Fujia Building, Tower Building (Annexe), Willoughby Hall, Z Block

A detailed Excel plan can be viewed online, highlighting which printers are being transferred during each day. Please note that building names may have changed.

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