January 28, 2020, by Chris Finch

Freshers IT Survey – Competition Winner

Thank you to all students who participated in our survey

Congratulations to Khalid Moyo from the Chemical and Environmental Engineering who won the Fresher’s IT Survey Prize. A record breaking 1747 students responded to the Freshers’ survey in 2019; 647 more than in 2018. All students who completed the survey were entered into a prize draw to win an Apple iPad Air.

The prize was presented to Khalid by Paul Couchman (Director of Technology) – as pictured above.

Khalid said: “I was really surprised when I won the prize because whenever you do a survey you never think you’ll win anything. Luck was on my side I guess.

I had a good talk with Paul. I found out that he did the same course that I’m doing which I didn’t expect. He told me about the various jobs he did which let me know that the course I’m doing has many avenues that I can go into in the future. We had a few laughs and talked a bit about our personal lives.”

Paul said: “I’m very new to the University myself, so it was great to have the opportunity to meet Khalid and hear his first impressions of the University and how technology is an essential element in the everyday life of a student. We also chatted about life in Nottingham, recommendations of places to visit and, as a fellow chemical engineer, the application of fluid dynamics in the manufacture of Crème Eggs!”

The Freshers IT Survey provides vital feedback for our services. Access to IT services is paramount in the first days and weeks of a student’s career.  Results from previous surveys have lead to our increased presence on campus via Smart Bars and a number of ‘how to’ videos because of previous Fresher Survey results.

Survey results told us that:

• • 64% of students rated activating their account 8 out of 10 or above
  • 60% rated setting up their devices using eduroam 8 out of 10 or above
  • 69% were very satisfied or satisfied with the print service
  • Those who needed help from IT Services had accessed the website (1048 students), the IT Service Desk (541), and Smart Bars (262)
  • At the time of survey, 330 students had already used Microsoft Teams

There were also many positive comments about IT Services and our helpful, friendly approach – full feedback will be shared once we analyse the data.

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