Ryan Neal
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Student Engagement Sessions
March 23, 2016
Two Student Engagement Sessions titled ‘Introducing your new Student Service Centres’ took place on Wednesday 2 March and Friday 4 March. These were a chance for all students to find out more about the upcoming changes and to ask any questions that they may have had. The sessions were led by Chris Hulse, Director of Student …
Student Service Centre Plans – Updated 9 May
March 18, 2016
*Please note that this post was updated on Monday 9 May. Scroll to the bottom of the page to see photos of the new furnished service centres.* Over the past few weeks you may have seen some changes taking place around campus. The renovation work for the new Student Service Centres is now well underway …
Student Services Roadshows
March 14, 2016
Student Services Roadshows took place on the week commencing 22 February, with two events on the Monday, and one on Friday 26 February. The events were open to all APM 1-4 staff hoping to join the new Student Services team or External Relations, and were attended by over 300 colleagues. The purpose of these roadshows …
Enquiries part two – Assigning an enquiry
January 11, 2016
In this mini-series of posts we are walking you through some of the specific functionalities available within the system that comprises GoLive 2. In the last post we looked at receiving and responding to an enquiry in the Enquiry Centre. In this post we will be looking at assigning an enquiry to a member of …
Enquiries part one – Receiving and responding to an enquiry
January 4, 2016
In this new mini series of blog posts you will have a chance to see some different functionalities available in the systems that were introduced as part of GoLive 2. In particular, you will be able to see these processes in action through the use of screenshots. In each blog post we’ll take a different …
Using the Admissions system
December 7, 2015
Since the launch of GoLive 2 on 28 September, colleagues around the University have been using various aspects of the system in their daily work. We spoke to Chloe Brereton, who has been using the Admissions system, to find out what she thinks the main benefits and challenges of the new solution are. 1. What’s your …
Tracking the progress of a Hotline query
November 9, 2015
The Transform Hotline is available on 0115 95 16677, option 3 to take queries and issues in relation to GoLive 2. For example, if you’re having trouble carrying out a particular process within the new system, or if you think you may have encountered a technical glitch, you can log your query here and the …
Support for staff
October 26, 2015
What support is in place for staff who are concerned about the changes being introduced by Project Transform? Any period of change in an institution or organisation can be an anxious time for staff involved, especially when the change is on the scale of something as large as Project Transform. This is often amplified when …
Project Transform Academic Staff Survey
October 19, 2015
Earlier this year Project Transform conducted a survey amongst Academic staff regarding administrative tasks related to the student journey. A significant number of responses were received, providing detailed information that will be of substantial use in the design of new processes, team structures, the physical layout of the new premises, and communications between staff and …