“How can I help?”: Using Applied Linguistics Research in Call Centres
June 14, 2017
Whether it’s our scepticism of cold calls, exasperation with prolonged waiting times or general frustration with bureaucratic processes, we’ve all had our issues with call centres at one point or another. Whilst recent developments in technology have given us new and innovative platforms through which to engage with organisations, such as web chats and social …
#Follow4Follow: The Business of Social Media
May 17, 2017
You do not have to look far to find useful statistics to demonstrate the prevalent use of social media, across our working and social lives. Smart Insights for example, tells us that as of January 2017 there were 2.8 billion active social media users, a 21% increase on the number of users from the previous …