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CRBFS Professor James Devlin

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Posts by CRBFS Professor James Devlin

Marketing and Innovation in Financial Services

Times are tough in retail financial services (although look through the archives and you might see that times always tend to be tough!). The enduring challenges of increasing competition, changing regulation, new entrants and more demanding customers, combined with a severe financial crisis that is probably now moving into its fifth year make it hard …

A Crisis of Trust?

The Financial Services Research Forum is well-known for its work on trust and, in particular, for its groundbreaking Trust Index. I am a member of the Forum and work in the areas of consumer protection and criminal law as well as financial services. It is against this background that I was drawn to the front …