The finer details of the bigger picture: corpus linguistics in healthcare
July 11, 2017
This blog piece will introduce a relatively new method in the study of language – the corpus linguistic approach – and talk about how it can be useful for linguistic researchers interested in analysing communication in healthcare environments. To do this, this entry will ask – and answer – three questions: (i) What is corpus …
“How can I help?”: Using Applied Linguistics Research in Call Centres
June 14, 2017
Whether it’s our scepticism of cold calls, exasperation with prolonged waiting times or general frustration with bureaucratic processes, we’ve all had our issues with call centres at one point or another. Whilst recent developments in technology have given us new and innovative platforms through which to engage with organisations, such as web chats and social …