Freshers IT Survey – Competition Winner

Thank you to all students who participated in our survey Congratulations to Khalid Moyo from the Chemical and Environmental Engineering who won the Fresher’s IT Survey Prize. A record breaking 1747 students responded to the Freshers’ survey in 2019; 647 more than in 2018. All students who completed the survey were entered into a prize draw …

Printer upgrades between February and May

Printer replacements starting February 2020 As part of the University print service refresh project, we are starting the second phase of replacing 238 printers with new faster devices. The first phase of the rollout took place during November 2019 and replaced 72 printers. The second phase will take place between February and May 2020, replacing …

New Engage interface in large lecture theatres

During the summer of 2019, Echo360 made some changes to the Engage lecture recording service with the introduction of a new user interface called Universal Capture. This user interface has now been installed in the large lecture theatres. We have communicated directly with those who are scheduled to be teaching during Semester 2 in one …

New IT customer service platform coming soon

Last year a project was started to replace the current customer service platform (currently Hornbill Supportworks). The project has purchased a new Ivanti Service Management system which includes Change Management and Configuration Management Database (CMDB) features.   This exciting and transformational project will also see changes to the way in which we offer and manage support for IT services at the University by offering a new and more …

UoN Print Service updates

Last year, Information Services announced a refresh to the University of Nottingham print service with the overarching aim of providing a leaner and more sustainable service. As part of our new contract with Xerox, we have upgraded the underlying print service infrastructure, introduced a new print credits website (MyPrint) and simplified the print queues. Whilst …

Printer upgrades coming soon

Printer replacements starting November 2019 As part of the University print service refresh project, we are now starting the process of replacing 238 printers with new faster devices. The first phase of the rollout will take place during November and 72 printers will be replaced. What is changing? – The new devices are faster (55 …

UoN Print Service disruption *update*

As part of the University print service refresh project, there will be some upcoming disruption as we upgrade the infrastructure to support the refreshed service. From week starting 9th September we will be changing the print queues, simplifying names and upgrading the print service websites. What is changing? We will be upgrading the Print Credits …

Engagement events to support ‘Getting in Shape’

As part of the ‘Getting in Shape – Investing in our Future’ programme, this Autumn, Information Services and Estates will jointly be holding a series of engagement events across University of Nottingham locations. Open to all professional services and academic staff, these short, interactive sessions, hosted by David Hill (Chief Digital Officer) in collaboration with …

Changes to University Print Service

In recent news, it was announced that a contract has been signed with Xerox for a further three years. The new contract expects to make substantial savings for the University and will deliver a number of benefits to the existing print service: Replace 238 printers with new, faster devices Replace ‘Scan to Home’ with ‘Scan …

Recruitment now open for 2019 Student IT tutors

Student IT Support (SITS) tutors recruitment Are you a postgraduate or undergraduate student who would like to help other students with IT services when they arrive at the University? If you are, then a job on the Student IT Support programme (SITS) at this year’s start-of-session could be just the opportunity for you! Here’s what’s on offer …