November 10, 2015, by Aleisha Turner
Students meet CIO Mary Visser
Student IT Support Tutors (SITS) recently met with the University’s Chief Information Officer Mary Visser to give feedback on how Information Services (IS) can improve the student IT experience. SITS tutors are students who assist their peers with IT help and support throughout the year. They receive specialist training from IS staff and are employed on a part-time basis. During the annual SITS thank you event, which was held at the Hemsley Staff Club on University Park, 39 SITS tutors and 15 IS staff members gathered to discuss improvements to IT Services that will benefit students.
“I really enjoyed having a proper chat with our SITS tutors. Having student employees as part of the IS team is the ultimate win-win for me. I’m always so impressed by them. They are really bright, capable and enthusiastic. They deliver a great service and they give us fantastic insight about how students use technology. During the event, the room was bursting with ideas that we will really use this input to improve our services, ” said Mary Visser, CIO.
The students came up with innovative ideas about how IT Services can be delivered to students. Mary welcomed the ideas the SITS came up with and hopes to see them become reality.
“Some of the feedback was really practical – advice on the usability of our registration process – where students get confused and how we could make it easier for them. Other ideas could really have an impact on student life – a flexible desktop for all students – new features within Office 365 that they would find really valuable. We’ll certainly pick up on these things and keep the SITS team in the loop on progress. I’d like to them involved in some of the these projects if we can!”
SITS tutors are strategically located around University Park, QMC and Jubilee Campus libraries and student services centers. If you’re interested in participating in the SITS programme for 2016/2017 academic year, contact the CIO’s office.